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Edge Outsourced support, dedicated customer support with phone, chat


Because your customer service edge requires dedication.

Finding the best customer service out there for your company is very important. Sadly many companies just hire whatever company they can find and they often learn the hard way that the customer service company was not good for their business.  Hiring a company that fits your needs and fits the needs of your client is very important.  ServTru’s customized solutions allow you to have a program tailored to your individual needs. Instead of paying for services and features you may not need you have the option to choose what fits your business. The Edge package is our premier customer service offering.  This package is tailored toward companies that require intense time commitments along with specialized knowledge, responsibility and associate dedication.  ServTru typically recommends The Edge package to clients with high traffic whose customer service projects require a dedicated associate and the quickest reply times.

In this customer service option, we assign one associate (per shift) that is dedicated to your company only. Plans start from 8 hours a day/5 days a week, to 24 hours a day/7 days a week.   Clients are billed for shifts utilized.

This package utilizes ticket and email support strategies with a recommended option of live chat support and phone support. We understand that not every company needs 24/7 phone support or even phone coverage for an entire shift, with the Edge program you can choose to have your calls returned at the end of the day. This allows your company to offer phone support without the expense of staffing a dedicated call center.  The flexibility in this program is tremendous and we believe that our clients should only pay for the services they are utilizing.

With customer service representatives that are located in the United States, with a guaranteed maximum response time of 3 hours, your clients will not have to wait for an answer to their support issues.  All of our team members employed for this package are in the United States and have strong computer skills, profound knowledge of the English language with a well-rounded education enabling them to deliver a high-level of quality service to your clients.  There is no compromise on the level of skill and expertise requirements for our employees. The recruitment process is thorough enough to ensure that only well-trained and competent personnel are hired for the job.   We take the time to learn your business and customize our interaction with your customer.  The quality of our interactions are always under scrutiny and support tickets are only closed after a customer has received a well-researched, customized satisfactory solution.

How Getting Started with the Voyage Program Works
SERVprocess24 Easy Steps to Our SERV Start-up Process

MonthlyEdge

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STRATEGIZE

Let’s chat and work out a gameplan for your company.  It will be painless and won’t take “all day.”  We develop a personalized work strategy to determine which customer support shifts need covered, the type of work and the cost of our support. Click Here to get started.
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EVALUATE

Our representatives are thoroughly trained on your product or service so they are able to provide top-notch expertise.
ServTru develops personalized customer support scripts that we utilize via support tickets or email requests.
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RAMP UP

We get started on your campaign and provide an abundance of communication up front so we may develop a systematic working process.  We provide support through an existing support software or we can integrate your needs into our support solution.
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VERIFY

We provide well-researched, nicely formatted, customized responses to each support request. Our support tickets are closed only after ensuring the total satisfaction of your client.  We review the process to ensure it is working well.


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