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How We Work

Our management team has worked in the customer service and internet marketing business for over 7 years. We know what it takes to keep customers happy. From answering emails, to ticket systems, to knowledge bases and FAQ’s we have worked with clients from around the globe that all have differing ideas on exactly what they want and need and we have helped them all succeed.
Errors in the vital area of customer service can be fatal to your business. Outsourcing your customer service tasks, or even the whole department, makes the difference between success and failure. Let our professional, detail-oriented specialists win your customers loyalty and satisfaction. ServTru has tremendous experience working with a variety of internet businesses. We have the flexibility and experience to learn your business quickly. We’ll learn your product, your niche, your voice, and the personality of your customer base. Outsourcing your customer service frees your time, allowing you to maximize your own efforts while adding an extra professional polish to your marketing image.

Emails

Today’s Internet customer expects nothing less than fast, detailed, and efficient responses to a wide variety of service issues from product questions, sales questions, and post-sales follow up help. And today’s business environment is so fiercely competitive that customer loyalty can slip through your fingers before you even know what’s happened. This means customer e-mails have a shelf life measured not in days, but in hours or even minutes! A backlog of customer e-mails (even of a day or two!) is a liability you can’t ever afford. Prompt, professional responses are crucial to reaching your sales goals. Let ServTru create swift, efficient, caring responses to your customers inquiries. Our personal touch builds rapport with customers and secures their loyalty.

Phone
Today’s Internet customer expects nothing less than fast, detailed, and efficient responses to a wide variety of service issues from product questions, sales questions, and post-sales follow up help. And today’s business environment is so fiercely competitive that customer loyalty can slip through your fingers before you even know what’s happened. This means customer e-mails have a shelf life measured not in days, but in hours or even minutes! A backlog of customer e-mails (even of a day or two!) is a liability you can’t ever afford. Prompt, professional responses are crucial to reaching your sales goals. Let ServTru create swift, efficient, caring responses to your customers inquiries. Our personal touch builds rapport with customers and secures their loyalty. learnmoreA

Live Chat

Live chat is one of the most effective new media options for customer contact. Customers love the opportunity to resolve their problems right now. There’s no need to wait on hold, navigate a tedious phone tree, or watch the inbox for an e-mail reply. Both you and your customer get a complete, accurate record of the exchange. These records help us increase the quality of service, and give you complete “fly on the wall” access to how we’re representing your business. At ServTru, we know that your business keeps you busy enough! We know you can’t afford to have a chat window open at all times, ready to drop everything to resolve a customer’s issue. Let ServTru represent your business with a confident, personal touch seven days a week. learnmoreA

Consulting
In the age of social networking, the loss of even one customer due to poor service can cascade to their friends, and their friends, and so on. Before you know it, a significant portion of your current and prospective customer base has dried up completely. Our experienced customer service professionals work with you to formulate the most effective customer service methods, strategies, and policies to fit your unique business needs. We’ll also help formulate training strategies to keep your CS department growing. Let us work with your existing CS team in our customer training sessions designed to increase customer loyalty, grow sales, and represent your business. Our consulting services help ensure your business’s continued survival as your business grows, and help eliminate the trial and error of doing it on your own.