Chat Support

Live chat is one of the most effective new media options for customer contact. Customers love the opportunity to resolve their problems right now. There’s no need to wait on hold, navigate a tedious phone tree, or watch the inbox for an e-mail reply. Both you and your customer get a complete, accurate record of the exchange. These records help us increase the quality of service, and give you complete “fly on the wall” access to how we’re representing your business. At ServTru, we know that your business keeps you busy enough! We know you can’t afford to have a chat window open at all times, ready to drop everything to resolve a customer’s issue. Let ServTru represent your business with a confident, personal touch seven days a week.

By interacting with customers who do not prefer phone calls, you improve customer confidence on your product or service.  You also build trust and a relationship with your website visitors.  Involving customers can convert a visitor into a sale with conversion increases of 50% or more.  

ServTruIcon Involve customers besides informing them
ServTruIcon Convert a visitor into a guaranteed sale
ServTruIcon Increase conversions by 50% or more
ServTruIcon Reduce shopping cart abandonment

More than half of all potential Internet sales are lost when customer questions go unanswered. It may be a simple case of getting a missing piece of information or a customer needing reassurance. These simple unanswered cases could cost you a lot. Live chat on your website is the right answer.  Our trained agents can handle live chat for your company. We work with Internet retailers, power sellers, internet marketers and companies with an internet presence.

ServTru provides the following live chat services on behalf of your company:
ServTruIcon Pre-sales questions
ServTruIcon Post-sales support
ServTruIcon Technical questions
ServTruIcon Payment process
ServTruIcon Remote installations
ServTruIcon Billing support
ServTruIcon Package tracking
ServTruIcon SMS updates
ServTruIcon Other tasks based on your need